Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to return items for store credit.

To be eligible for an exchange/store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start, you can contact us at womanownedwallet@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exhange/store credit will not be accepted.

You can always contact us with any question at womanownedwallet@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges or store credit for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not in order to receive store credit. If approved, you’ll receive an email that includes a gift card for store credit. You can enter the gift card information online to redeem.